How do I return a product?

Contact a Customer Service Representative at 954.243.1598 or send an email to: rma@exoticahq.com explaining why you want to return your product. They'll give you a Return Authorization (RA) number to write on your Return Form. Click here for our return form. Your Return Shipment must be shipped within 30 days of the day your order shipped (the "Ship Date" on your invoice). Properly completed returns are eligible for prepaid shipping. Your Customer Service Representative will give you instructions for obtaining a mailing label.

What items are eligible for return?

• DVDs
  • If the original packaging and seal is still intact, you may return the product to us within 30 days from purchase for merchandise credit less a 15% restocking fee. Shipping charges are not refundable.
  • If the DVD is defective you may return the product to us within 30 days from purchase for replacement with an identical item.
• Novelties
  • If the original packaging and seal is still intact, you may return the product to us within 30 days from purchase for merchandise credit less a 15% restocking fee. Shipping charges are not refundable.
  • Due to health and safety concerns we are unable to accept any return of opened novelty items. There can be no exceptions.
  • In most cases, the manufacturer provides a warranty for their products and the contact information is printed on the packaging. Contact the manufacture directly for their return policy.

What items are NOT eligible for return?

• We cannot accept return based on any of the following reasons:
• Items did not arrive in time for your party.
• Dislike the content of the DVD
• It looked different once it got here.
• Items purchased as a gift and no longer needed.
• Orders cannot be cancelled by email. Cancellations must be completed by telephone at 954.243.1598 between the hours of 9 AM and 5 PM Eastern Time.

Other things to keep in mind:

• If you return products that you did not purchase on our site, we assume no responsibility for those products and they will not be returned under any circumstances.
• If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
• International Customers are responsible for Duty Taxes and Shipping Charges if an order is refused.
• Items that are returned after 30 days or not in accordance with the above will not be credited or returned.